/ Quality

APIM - Maturity Phase

Awareness - where are you now?

There have to be described the one mini-assessment that determine where an organization is, and where they need to go.

The main objectives of this step are:

  • Mini-assessment to identify strengths and weaknesses
  • Maturity level measurement
  • Analyze current situation

Triage - define action and prioritize them

Based on current situation that was described in Awareness step, improvement team should choose small goal to achieve in current iteration and define the proper actions. Each action should have defined clear goals and be prioritize


  • Determine strategy and actions
  • Analyse return on investment for each action
  • Select actions using a triage approach (speed is the key here)
    based on importance to:
    • business goals
    • project goals
    • process goals
  • Prioritize selected actions

Resolution - select actions and assign to team members

In this step based on priority list of action, proper actions are selected and assigned to the responsible team members. For each action is created action plan. The size and scope of this plan depends on the size and scope of the assigned task, but it
should be kept minimal with the key information needed to accomplish the task.

It should be short and simple! KISS!


This step is about training the users of the process that is users improvement work. It's crucial to acceptance or rejection of a developed process.


  • Train pilot process users
  • Tailor, as needed

Deployment - pilot process


  • Pilot processes to selected project
  • Mentor pilot project(s)


Once the process has been piloted, the process team should assess the effectiveness of the processes developed for the selected action and either approve or reject them. Depending upon the severity of the findings, they may be immediately improved and approved, or improved and re-piloted during the next iteration. As always, collect lessons learned for making later iterations easier, better, and even more agile. [1]


  • Assess effectiveness
  • Improve/approve
  • Collect and analyse lessons learned

[1] Deb Jacobs. 2005. Accelerating Process Improvement Using Agile Techniques (1st ed.). Auerbach Publications, Boston, MA, USA.