kolb Kolb's cycle In this article, I want to present to you a Kolb's cycle. This cycle is about how people gain knowledge. There are four steps in this model: Concrete Experience Reflective observation Abstract Conceptualization
process Why do we need process improvement? We need process improvement to: focus on process. What are processes in our company, how they work? increase customer satisfaction, increase efficiency, avoid waste and unnecessary work, check if we are going in
Quality Nine key success criteria to accelerate process improvement [Jacobs] According to Jacobs there are nine success criteria to accelerate process improvement: 1. Executive Management Commitment - we have to convince executive management, because they provide resources. 2. Mid-level management commitment - Mid-level
Quality Process improvement by Bergman Like there was mentioned in previous articles process is the group of activities that transform resources into results that satisfy the customer. The basic process improvement method is PDSA cycle: Plan-Do-Study-Act. There are
