process Why do we need process improvement? We need process improvement to: focus on process. What are processes in our company, how they work? increase customer satisfaction, increase efficiency, avoid waste and unnecessary work, check if we are going in
process What is process? Process according to Cambridge dictionary is* a series of actions that you take in order to achieve a result*. Process may provide knowledge about: where to go? how to get there? which shortcuts
Quality Process improvement by Bergman Like there was mentioned in previous articles process is the group of activities that transform resources into results that satisfy the customer. The basic process improvement method is PDSA cycle: Plan-Do-Study-Act. There are
tqm TQM cornerstone: Focus on process According to Bergman one of the Total Quality Management cornerstone is focus on process. What's definition of process in that case? Process is a network of interrelated activities that are repeated in time,
