Quality APIM - Post Maturity Assess - what's maturity level now? Objectives: Determine maturity level Identify strengths and weakness for future improvement Improve Objectives: Improvement measures. Audit plans. Audit reports. Periodic progress assessments. Updated risks. Updated budget. Updated
Quality APIM - Maturity Phase Awareness - where are you now? There have to be described the one mini-assessment that determine where an organization is, and where they need to go. The main objectives of this step are:
Quality APIM Accelerating Proccess Improvement Methodology by Jacobs Accelerating Process Improvement Method (APIM) was presented by Jacobs in her book in 2005 [1]. The APIM considers timing the key to facilitate the "faster, better, cheaper" mantra of a day
process What is process? Process according to Cambridge dictionary is* a series of actions that you take in order to achieve a result*. Process may provide knowledge about: where to go? how to get there? which shortcuts
Quality Nine key success criteria to accelerate process improvement [Jacobs] According to Jacobs there are nine success criteria to accelerate process improvement: 1. Executive Management Commitment - we have to convince executive management, because they provide resources. 2. Mid-level management commitment - Mid-level
Quality Process improvement by Bergman Like there was mentioned in previous articles process is the group of activities that transform resources into results that satisfy the customer. The basic process improvement method is PDSA cycle: Plan-Do-Study-Act. There are
tqm TQM cornerstone: Focus on process According to Bergman one of the Total Quality Management cornerstone is focus on process. What's definition of process in that case? Process is a network of interrelated activities that are repeated in time,
Quality Six cornerstones of TQM [Bergman] TQM Total Quality Management has a lot of definitions. According to Bergman[1] TQM is a constant endeavour to fulfil, and preferably exceed, customer needs and expectations at the lowest cost, by continuous
Quality Twelve principles of TQM by Jacobs Twelve principles of TQM by Jacobs [1] Quality can and must be managed. Everyone has a customer and is a supplier. Processes, not people, are the problem. Every employee is responsible for quality.
Quality Quality dimensions of services [Bergman] In the previous post I write about quality dimensions of goods. Now it's time to say something about quality dimensions of service. It's important because nowadays companies increased their focus on services. According
Quality Quality dimensions of goods [Bergman] Quality of a product is not an obvious thing. According Bergman [1] we can product quality we can divide into quality of goods (products) and services. In this article I want to focus
Quality Who is a customer? [Bergman] From perspective of quality it's very important to define who is a customer. Bergman [1] define quality like: The quality of the product is its ability to satisfy, or preferably exceed, the needs
Quality Needs and expecations [Bergman] When we create product or service we have to name the customers needs and expectations. But what are those needs and expectations? What do we mean by that? According to Bergman [1] we
Quality 5 perspectives of quality by Garvin Quality is a quite wide word that has a lot of meanings and for different people often means different things. In this article, I want to focus on approach that quality can be
