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Quality

A collection of 14 posts

Quality

APIM - Post Maturity

Assess - what's maturity level now? Objectives: Determine maturity level Identify strengths and weakness for future improvement Improve Objectives: Improvement measures. Audit plans. Audit reports. Periodic progress assessments. Updated risks. Updated budget. Updated

Paulina Russak
Quality

APIM - Maturity Phase

Awareness - where are you now? There have to be described the one mini-assessment that determine where an organization is, and where they need to go. The main objectives of this step are:

Paulina Russak
Quality

APIM Accelerating Proccess Improvement Methodology by Jacobs

Accelerating Process Improvement Method (APIM) was presented by Jacobs in her book in 2005 [1]. The APIM considers timing the key to facilitate the "faster, better, cheaper" mantra of a day

Paulina Russak
process

What is process?

Process according to Cambridge dictionary is* a series of actions that you take in order to achieve a result*. Process may provide knowledge about: where to go? how to get there? which shortcuts

Paulina Russak
Quality

Nine key success criteria to accelerate process improvement [Jacobs]

According to Jacobs there are nine success criteria to accelerate process improvement: 1. Executive Management Commitment - we have to convince executive management, because they provide resources. 2. Mid-level management commitment - Mid-level

Paulina Russak
Quality

Process improvement by Bergman

Like there was mentioned in previous articles process is the group of activities that transform resources into results that satisfy the customer. The basic process improvement method is PDSA cycle: Plan-Do-Study-Act. There are

Paulina Russak
tqm

TQM cornerstone: Focus on process

According to Bergman one of the Total Quality Management cornerstone is focus on process. What's definition of process in that case? Process is a network of interrelated activities that are repeated in time,

Paulina Russak
Quality

Six cornerstones of TQM [Bergman]

TQM Total Quality Management has a lot of definitions. According to Bergman[1] TQM is a constant endeavour to fulfil, and preferably exceed, customer needs and expectations at the lowest cost, by continuous

Paulina Russak
Quality

Twelve principles of TQM by Jacobs

Twelve principles of TQM by Jacobs [1] Quality can and must be managed. Everyone has a customer and is a supplier. Processes, not people, are the problem. Every employee is responsible for quality.

Paulina Russak
Quality

Quality dimensions of services [Bergman]

In the previous post I write about quality dimensions of goods. Now it's time to say something about quality dimensions of service. It's important because nowadays companies increased their focus on services. According

Paulina Russak
Quality

Quality dimensions of goods [Bergman]

Quality of a product is not an obvious thing. According Bergman [1] we can product quality we can divide into quality of goods (products) and services. In this article I want to focus

Paulina Russak
Quality

Who is a customer? [Bergman]

From perspective of quality it's very important to define who is a customer. Bergman [1] define quality like: The quality of the product is its ability to satisfy, or preferably exceed, the needs

Paulina Russak
Quality

Needs and expecations [Bergman]

When we create product or service we have to name the customers needs and expectations. But what are those needs and expectations? What do we mean by that? According to Bergman [1] we

Paulina Russak
Quality

5 perspectives of quality by Garvin

Quality is a quite wide word that has a lot of meanings and for different people often means different things. In this article, I want to focus on approach that quality can be

Paulina Russak
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