We need process improvement to:
- focus on process. What are processes in our company, how they work?
- increase customer satisfaction,
- increase efficiency,
- avoid waste and unnecessary work,
- check if we are going in right direction; to update goals,
- make changes; word around us is changing, so we need to be open to change.
There is a plenty process improvement methodology: PDCA, GQM+Strategy, APIM, and so on. Some of them will be describe in future posts.
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